- Integration issues.
- Total cost of ownership concerns.
- Lack of customization.
- Security concerns.
Mike West, VicePresident and Senior Strategy Consultant with Saugatuck Technology, comments the survey:
I hope everyone realizes that Forrester polled only IT managers. [...] SaaS is really primarily a business solution that disintermediates the IT department, shifting workloads to the cloud. If IT is concerned about SaaS -- and Cloud Computing, as well -- it may be because more SaaS means smaller, more management-oriented IT. Defending the IT department's technical turf by resisting the considerable business benefits of SaaS is a disfunctional (but completely understandable) response to this burgeoning phenomenon.He's very right. And the four reasons aren't reasons why companies are not interested in SaaS. They are the reasons why IT managers are scared of SaaS, scared of change.
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